Capital.com Review 2021

In this new review we’ll show you:

  • How to ensure your trading funds are safe 
  • Fees and Features compared with other brokers
  • Leverage and regulation offered 
  • Customer reviews from trusted sources such as Trustpilot, Google Play and Apple Store
 

Plus lots more

Capital.com87% customer review
4.33/5 from 21,470 Capital.com Customer Reviews

Let’s get started with the Capital.com Review 2021

Before starting the review we would just like to let you know that all brokers signed up to via our Safe Broker Search are eligible for our free insurance that will help protect your deposit in case of broker failure. 

 

Additionally, all brokers signed up to via the search are eligible for £85,000 deposit protection provided by FSCS. You simply need to select FCA regulation upon broker signup. 

Overview

Founded in 2016, Capital.com is a privately held broker with Headquarters in London. They are specialists in trading, markets, blockchain, technology, whilst adhering to strict financial regulation imposed by the  Financial Conduct Authority (FCA) of the UK, and Cyprus Securities and Exchange Commission (CySEC). They are also regulated by The National Bank of the Republic of Belarus.

 

Capital.com is available in 23 languages with good customer service, a smart news feed providing intelligent financial content and a broad range of educational resources.

User reviews

Before depositing your hard-earned cash, it’s always a good idea to have a look around and see user reviews from other traders. We always suggest that you don’t just rely on a single rating on any review site as they don’t give a proper representation of the company on the whole. 

Here is a sample of Avatrade user reviews which will give you a better indication of how your broker is viewed by its customers.

So to summarise:

 

Capital.com averages 4.2/5 with over 1,600 Capital.com Trustpilot reviews

 

Capital.com also averages 4.3/5 from over 40 Capital.com Google reviews

 

The FPA scores Capital.com as 2.5/5 from over 20 Capital.com FPA reviews

 

The Capital.com Play Store reviews are 4.1/5 from over 11,800‎ reviews

 

The Capital.com App Store reviews average 4.7/5 from over 7,900 customer reviews.

 

They also have over 24,800 Capital.com Facebook Likes

 

Capital.com score 87% based on 21,470 Capital.com Customer Reviews

 

On the whole, Capital.com appears to be fairly well respected by the trading community with enough Google and Trustpilot reviews to be statistically relevant. The capital.com trading app reviews are positive with the  Android App and Apple Store Apps scoring extremely well compared to other brokers. 

 

Capital.com also has a bustling Facebook community with plenty of followers which also usually suggests happy customers.

Funds Safety & Regulation

Funds safety is critical in your trading and it can make or break your financial future. Your level of funds protection will depend on where your regulation is from. Your country of residence does not necessarily define who your regulator will be.

 

There are many factors that go into determining your regulation. So check with your account manager after you have signed up and before you deposit to determine which body you are regulated with. 


You can usually switch regulation on signup [depending on your country of origin] which can be a good idea if you want to ensure that you get the best regulator that offers the most consumer protection and funds safety. 

Capital.com is regulated in various jurisdictions. They are regulated in Belarus as “Capital Com Bel” (company registration number 193225654), Cyprus as Capital Com SV Investments Ltd with licence number 319/17 and in The UK as Capital Com (UK) Limited (FCA registration number 793714).   

 

Your level of funds protection and the procedure for retrieving funds will depend on where your regulation is from. 

 

If you are regulated in Belarus by The National Bank of the Republic of Belarus there is no there is no funds compensation scheme available.

 

If you are regulated by CySec you will have access to funds protection. All CySec regulated brokers must join ‘The Investor Compensation Fund’  which offers a guarantee of funds of 90% of remaining deposit up to €20,000 in case of firm liquidation. 

 

If you choose to be regulated in the UK with Capital.com you will fall under the purview of The Financial Services Compensation Scheme (FSCS).

It is always recommended that if you have a choice you should ensure you are regulated by the FCA [UK]. The FCA offers Government backed client funds protection [100% of remaining deposit] up to GBP £85,000 through the [FSCS].

FCA regulations are more strict, the regulations more transparent and they are more focused towards customers in the event of disputes. Brokers regulated by The FCA for example need to process withdrawals within one business day as per Section 7.13.13 (2)(b) of the FCA handbook

Fees

 

With regards to spread fees, this will depend on a variety of factors. This will include your account type, the asset that is being traded as well as the times that they are traded as they fluctuate depending on if trading is taking place within or outside standard trading hours. Once again, these trading hours will depend on the asset being traded. 

 

 

Professional clients are afforded lower spreads than retail clients. But few clients will have the requisite deposit to meet that designation. Also, professional clients will waive their right to any funds protection that will be given to retail clients [regulation dependant].

 

 

There is a page with all the spreads of all the tradable instruments and they also have the overnight calculations, inactivity fees and maturity rollover fees.  

 

It’s impossible to give a definitive answer as to spreads due to the many permutations involved in calculating the spreads so it’s better to get the actual spreads from the website itself.

The amount of leverage you are offered will depend on the regulation where your account is held.

 

If you are regulated in the UK by the FCA your maximum leverage will be 1:30. Note that for professional clients this can be higher but you will forfeit your rights to the funds compensation scheme and other consumer protections offered by The FSCS.

 

If you are regulated in Cyprus by The Cyprus Securities and Exchange Commission (CySEC), your maximum leverage will be 1:30.

 

If you are regulated in the Belarus by the NBRB your maximum leverage will be 1:100.

 

Bear in mind that your leverage level is often correlated with funds safety. UK and EU regulators generally have lower leverage but you would benefit from much better funds safety levels (€100,000 and €20,000 respectively). If, however, you chose to be regulated in Belarus which is outside the EU/UK then no funds protection is offered. So a tradeoff is usually required by you and will depend on how risk averse you are.

 

One thing to bear in mind is that if you deposit more to get the higher levels of leverage then your funds will still be covered by the state-backed compensation schemes up to the requisite maximums. Therefore, trading at an offshore jurisdiction such as Belarus to get more leverage would give you no financial benefit but would carry the risks associated with offshore trading such as lack of compensation schemes, lack of arbitration as well as lack of consumer protection.

Leverage

The leverage at Avatrade will depend on where you are regulated.

 

If you are regulated in The British Virgin Islands by The Financial Services Commission (FSC) your maximum leverage will be 1:400

 

If you are regulated in Japan by The Financial Futures Association of Japan (FFAJ) your maximum leverage will be 1:25

 

If you are regulated in South Africa by The Financial Sector Conduct Authority (FSCA) of South Africa your maximum leverage will be 1:400

 

If you are regulated in Abu Dhabi by The Financial Services Regulatory Authority (FSRA) your maximum leverage will be 1:30.

 

If you are regulated in Mauritius by The Financial Services Commission (FSC) your maximum leverage will be 1:400.

 

 

If you are regulated in Australia by The Australian Securities and Investments Commission (ASIC) your maximum leverage will be 1:30. 



If you are regulated in Ireland by The Central Bank of Ireland your maximum leverage will be 1:30 in accordance with Markets in Financial Instruments Directive (MiFID).

 

Bear in mind that you leverage level is often correlated with funds safety. UK and EU regulators generally have lower levarage but you would benefit from much better funds safety levels (€100,000 and €20,000 respectively). If, however, you chose to be regulated offshore or in Australia then no funds protection is offered. So a tradeoff is usually required by you and will depend on how risk averse you are.

 

One thing to bear in mind is that if you deposit more to get the higher levels of leverage then your funds will still covered by the state-backed compensation schemes up to the requisite maximums. 

 

Therefore, trading at a offshore jurisdiction to get more leverage would give you no financial benefit but would carry the risks associated with offshore trading such as lack of compensation schemes, lack of arbitration as well as lack of consumer protection.

Trading Products

With Capital.com you can trade CFDs on forex, indices, commodities, stocks, and cryptocurrencies.

Broker Comparison

Before you decide on a broker it’s always a good idea to compare with other similiar brokers to ensure that your broker will deliver what you are looking for. 

 

You can select the brokers below and compare fees and features with other brokers. You can also compare funds safety levels as well as customer reviews from a variety of trusted sources.

 

By comparing, you have a better idea if this broker is right for you or if another one would be more suited to your requirements.

Selected brokers are added here – Press to compare features and customer ratings

FAQs

What is Capital.com?

Capital.com is an international CFD broker which has operations in the UK, Cyprus, as well as in Belarus. They were founded in 2016 and remain privately held firm. They have over 350,000 traders and have 2,000 assets across five sectors. Founded in 2016, Capital.com is a privately held broker with Headquarters in London. They are regulated by CySEC, FCA and the NBRB.

Is Capital.com legit?

Capital.com has been operating since 2016 so whilst it’s still in its infancy as a broker they do have a good reputation with customers. They are regulated by CySEC, FCA and the NBRB. The FCA in particular are incredibly strict in their vetting processes. Capital.com also has great customer reviews from trusted sources. Capital.com averages 4.2/5 with over 1,600 Capital.com Trustpilot reviews

Capital.com also averages 4.3/5 from over 40 Capital.com Google reviews


These are good signs of a trustworthy broker.

Is Capital.com app safe?

The capital.com app has many happy users with ratings of 4.1/5 from over 11,800‎ Play Store reviews and  4.7/5 from over 7,900 customer App Store reviews. Because both apps are vetted by Google and Apple respectively you can be assured that the app is safe.

How does capital.com make money?

Capital.com buys and sells securities for its own account, and makes its profits on the bid-ask spread, therefore making Capital.com a market maker.

Can you trade options on capital.com?

Yes, you can open trade options on capital.com.

Is capital.com a good broker?

Customer reviews are a great way to know if a broker is good or not. They score 4.2/5 with over 1,600 Capital.com Trustpilot reviews and 4.3/5 from over 40 Capital.com Google reviews. It would be best to open your account with FCA regulation to ensure that you get the best customer and funds protections.

Conclusion

Capital.com has been in operation since 2017 which makes it a relatively young broker. However, in that time they have amassed an impressive 360,000 clients. This is mainly due to its fantastic asset selection and extremely competitive pricing environment. It is also in part due to its excellent regulatory stature being regulated by the FCA and CySec. 

 

They also have an excellent education section and the Investmate is a reliable and handy educational app to enable traders to learn finance on the go.

 

Reassuringly, Capital.com are also incredibly transparent in their fees and new traders have access to an outstanding educational suite. The in-house research team generates fresh trading ideas daily. 

 

Capital.com maintains only its proprietary trading platform, with its ‘emotional quotient’ helping traders in their trading decisions although the efficacy of this is questionable. Another shame is that they don’t offer support for the MT4 trading platform which could put off some advanced users. However, the platform is easy to use and the mobile applications provide excellent functionality. 

 

The proprietary platform doesn’t support automated trading solutions. However, most manual traders find that it provides an excellent portal for analytics and portfolio management. 

 

Ultimately, Capital.com, with its low-cost, generous asset selection and well-regulated brokerage deserves serious consideration for would-be traders.

Written by James Finn

Written by James Finn

James is an ex-Barclays Bank financial services professional who wants to create a safer investing space for newcomers. James provides facts, not opinions on all brokers reviewed.

Review Last Updated July 2021

Additional information

Company size

50

Company Type

Privately Held

Foundation year

2016

Specialties

Commodities, cryptocurrency, Forex, Indices, Markets, Shares

Google review

3

Trustpilot review

4.2

24H support

24/5

Min deposit

20

Deposit/Withdrawal options

2c2p, AstropayTEF, Bank Transfer, Credit/Debit Card, Giropay, iDEAL, Przelewy24, QIWI, Sofort, Trustly, WebMoney

Metatrader [PC]

Own

Mobile app

Own

Regulations

CySEC, FCA, NBRB

Max leverage - Retail 1:

30

Max leverage - Professional 1:

500

Inactivity fee

0

Available countries

Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Benin, Bhutan, Bolivia, Botswana, Brazil, Brunei, Bulgaria, Burkina Faso, Cabo Verde, Cameroon, Chad, Colombia, Comoros, Congo, Cote d'Ivoire, Croatia, Cuba, Cyprus, Czech Republic, Denmark, Djibouti, Dominican Republic, DR Congo, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Fiji, Finland, France, Gabon, Gambia, Georgia, Germany, Ghana, Greece, Grenada, Guatemala, Guinea-Bissau, Guyana, Honduras, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Madagascar, Malawi, Malaysia, Maldives, Malta, Marshall Islands, Mauritania, Mauritius, Mexico, Micronesia, Moldova, Monaco, Mongolia, Morocco, Mozambique, Namibia, Nauru, Nepal, Netherlands, New Zealand, Nicaragua, Niger, Nigeria, North Macedonia, Norway, Oman, Palau, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Romania, Rwanda, Saint Lucia, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, South Korea, Spain, Sri Lanka, Suriname, Sweden, Switzerland, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tonga, Trinidad and Tobago, Turkmenistan, Tuvalu, Uganda, United Arab Emirates, United Kingdom, Uruguay, Uzbekistan, Vanuatu, Vietnam, Zambia

What you can trade

CFDs, Forex

Funds Protection

€20,000 (ICF)

Commission Free

No

0

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